How to Order Livestock Prescriptions from PBS Animal Health
a) Mailing us the original written prescription from your veterinarian complete with his/her license number and phone number. This prescription must clearly indicate the product, the amount and the number of refills authorized, if any, and any additional use directions he/she desires to be on the label. Please send to the address shown below.
b) Asking your Veterinarian to submit your prescription by one of the following methods:
- Call our Pharmacy at 800-835-7451 or
- Fax the prescription to our Pharmacy at 330-830-2764 or
- Mail the prescription to:
Matthews Veterinary Pharmacy
Attn: Rx Processing
2780 Richville Drive SE
Massillon, OH 44646
Click here to print our Printable Prescription Form
2. Place your order for the product(s) prescribed by your veterinarian.
a) To place an order online, we must already have received your prescription; and you must have an established account with us and log in online to place your order (Guest Check will not be allowed).
b) If this is your first order with us, you will need to place your first prescription order either by phone or mail. Please indicate whether your veterinarian has sent in a prescription. Once you have an established account, you will be able to order your prescriptions online.
3. Prescription orders will be shipped promptly after our pharmacist has a valid prescription on file.
Prescription service not available in California.
State Law prohibits the return of items purchased with a prescription.
CAUTION: Federal U.S. Law restricts these drugs to use by or on the order of a licensed veterinarian.
The products listed on these pages are federally legended prescription drugs. They are available to livestock owners who have a prescription from their attending veterinarian, licensed Veterinarians, licensed Terminal Pharmacies or licensed Wholesale Dangerous Drug Distributors.
If you are a veterinarian or holder of a Terminal Pharmacy license, your first order should show your state license number for our file.
WHOLESALE DISTRIBUTOR LICENSE
TERMINAL DISTRIBUTOR LICENSE
Pharmacy is licensed as Matthews Veterinary Pharmacy.
Attention Dairymen: Our prescription labeling complies with the Pasteurized Milk Ordinance directives.
If you are in need of a prescription product that is not listed on our website, or you have questions about your prescription or our Pharmacy services, please contact us at 800-321-0235. We are eager to serve you!
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped with Care
You can be assured that we process and ship your Temperature Sensitive Items (Vaccines and Other Refrigerated Items) with great care and handling from start to finish.
Please see the UPS TIME IN-TRANSIT MAP to help estimate the number of days needed to receive your Temperature Sensitive Order.
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped Within the State of Ohio
Orders of $75+ receive FREE NEXT DAY DELIVERY via UPS Ground Service.
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to AL, CT, DE, IA, IL, IN, KY, MA, MD, MI, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT, WI, WV and most of GA, ME, MN and MO
Orders of $75+ receive FREE 2ND DAY DELIVERY via UPS Ground Service.
We will also ship your $75+ order UPS 2ND DAY AIR for $18.95 or UPS NEXT DAY AIR for $22.50. Please specify when ordering.
Orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.
We will also ship your less than $75 order UPS 2ND DAY AIR for $18.95 + $7.50 minimum order charge or UPS NEXT DAY AIR for $22.50 + $7.50 minimum order charge. Please specify when ordering.
Orders of $75+ will be shipped UPS 2ND DAY AIR for $18.95 or UPS NEXT DAY AIR for $22.50. Please specify when ordering.
Orders less than $75 will be shipped UPS 2ND DAY AIR for $18.95 + $7.50 minimum order charge or UPS NEXT DAY AIR for $22.50 + $7.50 minimum order charge. Please specify when ordering.
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to AK, GU, HI, MP, PR and the U.S. Virgin Islands
Orders must be shipped via UPS NEXT DAY AIR, UPS 2ND DAY AIR or USPS Priority Mail with all charges paid by the customer.
After you have selected your shipping location, your shopping cart (and after your order is completed, your confirmation email) will reflect $50.00 in shipping charges. This is an arbitrary amount for use in the shopping cart. Your actual shipping total will be calculated after we receive your order and may be more or less than this amount. Once your order is processed, our shipping and customer service departments will carefully pack, weigh and calculate the total shipping charge of your order. If the shipping total is $50.00 or under, we will ship your order immediately. If your shipping total is over $50.00 we will hold your order and contact you to authorize the shipping charges, unless you specify otherwise in the "Additional Comments" field of the store checkout page.
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are non-returnable.
Monday - Friday 7am - 8pm ET