How to Order Prescriptions from PBS Animal Health
We fulfill livestock, equine, and pet prescriptions through our Matthews Veterinary Pharmacy. To process your prescription order, we need a valid prescription on file. We can receive a prescription through the three methods below.
Our pharmacy service is available in these states: CT, FL, IA, IL, IN, KY, MI, MN, NH, NY, OH, PA, TN, WI and WV.
1. Place your order online and our pharmacist will contact your veterinarian.
During the checkout process, we will collect your veterinarian and animal information. Our pharmacist will contact your veterinarian to obtain a prescription. We will ship your non-prescription items immediately. Prescription orders will be held up to 3 business days awaiting approval from your vet.
2. Ask your Veterinarian to submit your prescription by one of the following methods.
- Call our Pharmacy at +1 (800) 835-7451 or
- Fax the prescription to our Pharmacy at 330-830-2764
NOTE: You must call us to place your order once you've confirmed your vet has submitted your prescription.
3. If you have the original prescription from your vet, please call our Customer Care team for ordering instructions.
Once we have your prescription(s) on file, along with your order, we will ship your order promptly.
State Law prohibits the return of items purchased with a prescription.
OHIO STATE BOARD OF PHARMACY:
WHOLESALE DISTRIBUTOR LICENSE
TERMINAL DISTRIBUTOR LICENSE
Pharmacy is licensed as Matthews Veterinary Pharmacy.
Effective as of 1/30/23
Customer Care Center Hours:
Monday - Friday 7am-6pm ET
Fax 24/7: 330-830-2762