Shipping Information

Shipping Information

Shop early and receive what you need, when you need it over the holidays!

Due to increased UPS shipping during the holiday season, please allow extra time for your expected delivery date.

Additional time in transit: From November 19 to December 28, a limited number of UPS Ground packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit.

UPS 3 Day Select packages shipped December 17-18 and 2nd Day Air packages shipped December 19 will require an additional day in transit.

Have questions?
Simply call our friendly Customer Care team Monday - Thursday 7 am - 10 pm, Friday 7 am - 8 pm and Saturday 8 am - 4 pm Eastern Time, unless noted otherwise below.


CHRISTMAS

Monday, December 17
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: 2nd Day Air packages shipped today will be scheduled for delivery on Thursday, December 20. 3 Day Select packages shipped today will be scheduled for delivery on Friday, December 21.

Tuesday, December 18
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: 2nd Day Air packages shipped today will be scheduled for delivery on Friday, December 21. 3 Day Select packages shipped today will be scheduled for delivery on Monday, December 24.

Wednesday, December 19
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: 2nd Day Air packages shipped today will be scheduled for delivery on Monday, December 24; due to this, we will not be shipping vaccines 2nd Day Air today.

Thursday, December 20
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: This is the last day to ship all 2nd Day Air packages to be delivered before Christmas Day (delivery on Monday, December 24). All Next Day Air packages picked up today will be delivered on Friday, December 21. We will not be shipping vaccines 2nd Day Air today.

Friday, December 21
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: This is the last day to ship all Next Day Air packages to be delivered before Christmas Day (delivery on Monday, December 24). We will not be shipping vaccines Next Day Air today.

Saturday, December 22
No UPS pickup service; same day shipping is not available. PBS Animal Health is open 8 am - 4 pm today. Place your order via phone or internet and it will be processed and shipped on Wednesday, December 26.

Sunday, December 23
No UPS pickup service; same day shipping is not available. Place your order via internet and it will be processed and shipped on Wednesday, December 26.

Monday, December 24, Christmas Eve
No UPS pickup service; same day shipping is not available. PBS Animal Health is open 7 am - Noon. Place your order via the internet and it will be processed and shipped on Wednesday, December 26.

Tuesday, December 25, Christmas Day
No UPS shipping or deliveries; same day shipping is not available. PBS Animal Health will be closed to celebrate the holiday. Place your order via the internet and it will be processed and shipped on Wednesday, December 26.

For more information, see the UPS 2018 Holiday Shipping Schedule.
 

NEW YEAR’S

Wednesday, December 26
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: 2nd Day Air packages shipped today will be delivered Friday, December 28. 3 Day Select packages shipped today will be delivered Wednesday, January 2.

Thursday, December 27
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: Next Day Air packages shipped today will be delivered Friday, December 28. 2nd Day Air packages shipped today will be delivered Monday, December 31. We will not be shipping vaccines 2nd Day Air today.

Friday, December 28
UPS is shipping and delivering air and ground packages. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: Next Day Air packages shipped today will be delivered Monday, December 31. We will not be shipping vaccines Next Day Air today.

Saturday, December 29
No UPS pickup service; same day shipping is not available. PBS Animal Health is open 8 am - 4 pm today. Place your order via phone or internet and it will be processed and shipped on Wednesday, January 2.

Sunday, December 30
No UPS pickup service; same day shipping is not available. Place your order via the internet and it will be processed and shipped on Wednesday, January 2.

Monday, December 31, New Year’s Eve
No UPS pickup service; same day shipping is not available. PBS Animal Health is open 8 am - Noon. Place your order via the internet and it will be processed and shipped on Wednesday, January 2.

Tuesday, January 1, New Year’s Day
No UPS shipping or deliveries; same day shipping is not available. PBS Animal Health will be closed to celebrate the holiday. Place your order via the internet and it will be processed and shipped on Wednesday, January 2.

For more information, see the UPS 2018 Holiday Shipping Schedule.

Merry Christmas and Happy Holidays!
 

At PBS Animal Health you can count on fast, accurate shipping...

Plus, you can qualify for Free Shipping on thousands of items too!

Get Free Shipping on your qualifying* $75+ order---Simply order $75+ to qualify for FREE SHIPPING on 7,900+ items! 

Shop our site now and find thousands of items that qualify for Free Shipping!      

Free Shipping does not include the following items and charges:
  • Products with FOB weights. FOB will be calculated automatically at checkout based on the total weight of your order and your shipping destination from our Massillon Ohio warehouse.
  • Oversized shipping charges for items indicated as "Oversized".
  • Hazardous charges for items indicated as "Hazardous".
  • Additional shipping charges for Special Orders Items or Drop-Ship Items (shipped from the manufacturer).
  • Expedited Air Shipping Charges. Orders are normally shipped UPS Ground unless determined otherwise.
  • Orders shipped to APO & FPO addresses are sent via US Mail with all charges paid by the customer.
  • Orders shipped to Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico or the Virgin Islands are shipped UPS Next Day Air or UPS 2nd Day Air with all charges paid by customer.

Shipping Methods
All orders are shipped UPS Ground unless you either select another shipping method during the checkout process.

PLEASE NOTE:
  • Temperature Sensitive Items (Vaccines and Other Refrigerated Items) may require UPS Next Day or Second Day Air.
  • Products classified as "Hazardous" must be shipped by UPS Ground.
  • Products classified as "ORM-D" must be shipped by UPS Ground.
  • Customers outside the Continental USA pay all shipping charges.
  • APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer.
  • All UPS Next Day Air, UPS 3 Day Select, UPS Saturday Delivery, Oversized Shipping, C.O.D. and US Mail charges must be paid by the customer.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Are Shipped with Care from Massillon, Ohio

You can be assured that we process and ship your Temperature Sensitive Items (Vaccines and Other Refrigerated Items) with great care and handling from start to finish.

Due to circumstances beyond our control and ever-changing weather conditions, we require Temperature Sensitive Items are shipped in an insulated container year-round. This insulated container helps protect from freezing during the winter months and helps prevent items getting too warm during the non-winter months. Frozen cold packs are included in your insulated container. Don't be alarmed if frozen cold packs are thawed when you receive your shipment; this is normal. Simply refrigerate your Temperature Sensitive Items (Vaccines and Other Refrigerated Items) as soon as they arrive.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are shipped separately from the rest of your order, in an insulated container with frozen cold packs for an additional $3.95 charge.

Shipping methods for Temperature Sensitive Items are determined by the shipping destination and the day of the week the order is placed.

We recommend ordering Temperature Sensitive Items as early in the week as possible to assure delivery before the weekend.  
 
Orders containing Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Friday through Monday are normally shipped on Monday (excluding holidays) so they are not in transit over the weekend, and so you receive them promptly within that week (and before the weekend).  
 
Please see the UPS TIME IN-TRANSIT MAP to help estimate the number of days needed to receive your Temperature Sensitive Order.
 
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped Within the State of Ohio
Orders of $75+ receive FREE NEXT DAY DELIVERY via UPS Ground Service.

Orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to AL, CT, DE, IA, IL, IN, KY, MA, MD, MI, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT, WI, WV and most of GA, ME, MN and MO
Orders of $75+ receive FREE SECOND DAY DELIVERY via UPS Ground Service.

We will also ship your $75+ order UPS NEXT DAY AIR for $19.95 or UPS 2ND DAY AIR for $14.95. Please specify when ordering.

Orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.

We will also ship your less than $75 order UPS NEXT DAY AIR for $19.95 + $7.50 minimum order charge or UPS 2ND DAY AIR for $14.95 + $7.50 minimum order charge. Please specify when ordering.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to states in the 3-5 Day area (see UPS TIME IN-TRANSIT MAP)
Orders of $75+ will be shipped UPS NEXT DAY AIR for $19.95 or UPS 2ND DAY AIR for $14.95. Please specify when ordering.

Orders less than $75 will be shipped UPS NEXT DAY AIR for $19.95 + $7.50 minimum order charge or UPS 2ND DAY AIR for $14.95 + $7.50 minimum order charge. Please specify when ordering.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to AK, GU, HI, MP, PR and the U.S. Virgin Islands
Orders must be shipped via UPS NEXT DAY AIR, UPS 2ND DAY AIR or USPS Priority Mail with all charges paid by the customer.

After you have selected your shipping location, your shopping cart (and after your order is completed, your confirmation email) will reflect $50.00 in shipping charges. This is an arbitrary amount for use in the shopping cart. Your actual shipping total will be calculated after we receive your order and may be more or less than this amount. Once your order is processed, our shipping and customer service departments will carefully pack, weigh and calculate the total shipping charge of your order. If the shipping total is $50.00 or under, we will ship your order immediately. If your shipping total is over $50.00 we will hold your order and contact you to authorize the shipping charges, unless you specify otherwise in the "Additional Comments" field of the store checkout page.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are non-returnable.


Shipping to APO & FPO Addresses
APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer. Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are unable to be shipped to APO & FPO addresses through US Mail.

Time In-Transit
The time in-transit of UPS Ground is based on your delivery address distance from our Massillon, Ohio headquarters. The UPS TIME IN-TRANSIT MAP will give you an estimate of your order’s time in-transit. Please note, UPS Ground delivers Monday through Friday. UPS Air Saturday delivery (where available) is an additional charge. Holidays are not included as a delivery day.

Orders Under $75.00
For orders under $75 (excluding all charges), please add a $7.50 minimum order charge.

Hazardous Products
Products classified and identified as "Hazardous" require an additional $33.00* Hazardous Surcharge and must be shipped UPS Ground. You can purchase up to one (1) case of like product per Hazardous Charge. Any questions, please ask.
*subject to change without notice

ORM-D Products
Products classified and identified as "ORM-D" must be shipped UPS Ground.

Questions? Please contact us at email@pbsanimalhealth.com or call us at +1 (800) 321-0235.
Monday - Thursday 7am - 10pm ET
Friday 7am - 8pm ET
Saturday 8am - 4pm ET
Holidays excluded

At PBS Animal Health Your Satisfaction is Priority #1!

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