Shipping Information

Shipping Information

At PBS Animal Health you can count on fast, accurate shipping...

Plus, you can qualify for Free Shipping on thousands of items too!

Get Free Shipping on your qualifying* $75+ order – Simply order $75+ to qualify for FREE SHIPPING on 9,100+ items! 

Shop our site now and find thousands of items that qualify for Free Shipping!      

*Free Shipping does not include the following items and charges:
  • Products with FOB weights. FOB will be calculated automatically at checkout based on the total weight of your order and your shipping destination from our Massillon Ohio warehouse.
  • Oversized shipping charges for items indicated as "Oversized".
  • Hazardous charges for items indicated as "Hazardous".
  • Additional shipping charges for Special Orders Items or Drop-Ship Items (shipped from the manufacturer).
  • Expedited Air Shipping Charges. Orders are normally shipped UPS Ground unless determined otherwise.
  • Orders shipped to APO & FPO addresses are sent via US Mail with all charges paid by the customer.
  • Orders shipped to Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico or the Virgin Islands are shipped UPS Next Day Air or UPS 2nd Day Air with all charges paid by customer.

Shipping Methods
All orders are shipped UPS Ground unless you either select another shipping method during the checkout process.

PLEASE NOTE:
  • Temperature Sensitive Items (Vaccines and Other Refrigerated Items) may require UPS 2nd Day Air or UPS Next Day.
  • Products classified as "Hazardous" must be shipped by UPS Ground.
  • Products classified as "ORM-D" must be shipped by UPS Ground.
  • Customers outside the Continental USA pay all shipping charges.
  • APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer.
  • All UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, UPS Saturday Delivery, Oversized Shipping, C.O.D. and US Mail charges must be paid by the customer.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Are Shipped with Care from Massillon, Ohio

You can be assured that we process and ship your Temperature Sensitive Items (Vaccines and Other Refrigerated Items) with great care and handling from start to finish.

Due to circumstances beyond our control and ever-changing weather conditions, we require Temperature Sensitive Items to be shipped in an insulated container year-round. This insulated container helps protect from freezing during the winter months and helps prevent items from getting too warm during the non-winter months. Frozen cold packs are included in your insulated container. Don't be alarmed if frozen cold packs are thawed when you receive your shipment; this is normal. Simply refrigerate your Temperature Sensitive Items (Vaccines and Other Refrigerated Items) as soon as they arrive.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are shipped separately from the rest of your order, in an insulated container with frozen cold packs for an additional $4.95 charge.

Shipping methods for Temperature Sensitive Items are determined by the shipping destination and the day of the week the order is placed.

We recommend ordering Temperature Sensitive Items as early in the week as possible to assure delivery before the weekend.  
 
Orders containing Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Friday through Monday are normally shipped on Monday (excluding holidays) so they are not in transit over the weekend, and so you receive them promptly within that week (and before the weekend).  
 
Please see the UPS TIME IN-TRANSIT MAP to help estimate the number of days needed to receive your Temperature Sensitive Order.
 
Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped Within the State of Ohio
Orders of $75+ receive FREE NEXT DAY DELIVERY via UPS Ground Service.

Orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to AL, CT, DE, IA, IL, IN, KY, MA, MD, MI, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT, WI, WV and most of GA, ME, MN and MO
Orders of $75+ receive FREE 2ND DAY DELIVERY via UPS Ground Service.

We will also ship your $75+ order UPS 2ND DAY AIR for $16.95 or UPS NEXT DAY AIR for $22.95. Please specify when ordering.

Orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.

We will also ship your less than $75 order UPS 2ND DAY AIR for $16.95 + $7.50 minimum order charge or UPS NEXT DAY AIR for $22.95 + $7.50 minimum order charge. Please specify when ordering.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to states in the 3-5 Day area (see UPS TIME IN-TRANSIT MAP)
Orders of $75+ will be shipped UPS 2ND DAY AIR for $16.95 or UPS NEXT DAY AIR for $22.95. Please specify when ordering.

Orders less than $75 will be shipped UPS 2ND DAY AIR for $16.95 + $7.50 minimum order charge or UPS NEXT DAY AIR for $22.95 + $7.50 minimum order charge. Please specify when ordering.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) Shipped to AK, GU, HI, MP, PR and the U.S. Virgin Islands
Orders must be shipped via UPS NEXT DAY AIR, UPS 2ND DAY AIR or USPS Priority Mail with all charges paid by the customer.

After you have selected your shipping location, your shopping cart (and after your order is completed, your confirmation email) will reflect $50.00 in shipping charges. This is an arbitrary amount for use in the shopping cart. Your actual shipping total will be calculated after we receive your order and may be more or less than this amount. Once your order is processed, our shipping and customer service departments will carefully pack, weigh and calculate the total shipping charge of your order. If the shipping total is $50.00 or under, we will ship your order immediately. If your shipping total is over $50.00 we will hold your order and contact you to authorize the shipping charges, unless you specify otherwise in the "Additional Comments" field of the store checkout page.

Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are non-returnable.


Shipping to APO & FPO Addresses
APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer. Temperature Sensitive Items (Vaccines and Other Refrigerated Items) are unable to be shipped to APO & FPO addresses through US Mail.

Time In-Transit
The time in-transit of UPS Ground is based on your delivery address distance from our Massillon, Ohio headquarters. The UPS TIME IN-TRANSIT MAP will give you an estimate of your order’s time in-transit. Please note, UPS Ground delivers Monday through Friday. UPS Air Saturday delivery (where available) is an additional charge. Holidays are not included as a delivery day.

Orders Under $75.00
For orders under $75 (excluding all charges), please add a $7.50 minimum order charge.

Hazardous Products
Products classified and identified as "Hazardous" require an additional $35.00* Hazardous Surcharge and must be shipped UPS Ground. You can purchase up to one (1) case of like product per Hazardous Charge. Any questions, please ask.
*subject to change without notice

ORM-D Products
Products classified and identified as "ORM-D" must be shipped UPS Ground.

WARNING: California Residents – Proposition 65
Items identified with the California Proposition 65 symbol are products that can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. Please visit https://www.p65warnings.ca.gov for more information.
For up-to-date California Proposition 65 Warning Label information, provided to us from our product manufacturers, please check a product’s detail page. We will update our website as manufacturers notify us with their California Proposition 65 Warning Label information. Any questions, please contact us at +1 (800) 321-0235 or email@pbsanimalhealth.com.

Attention Farmers: Sales Tax Exemption Certificate Request
Please be advised that due to the U.S. Supreme Court case South Dakota v. Wayfair Inc., we are required to collect sales tax on all taxable sales in states where we have sales tax nexus (also called “sufficient physical presence” or “economic connection”). What does this mean to you? If you have not done so, please forward your Sales Tax Exemption Certificate to us promptly at email@pbsanimalhealth.com, or fax to 330-830-2762. You may also mail it to us at PBS Animal Health, 2780 Richville Drive SE, Massillon, OH 44646, Attn: Exemption Certificate. We accept the Multistate Tax Commission or specific State Exemption Certificates, based on your shipping location. If you have questions regarding submitting your Sales Tax Exemption Certificate, please email us at email@pbsanimalhealth.com or call us at +1 (800) 321-0235. For additional information on the Wayfair case, please speak with your accountant. Thank you for your assistance with this request.

Questions? Please contact us at email@pbsanimalhealth.com or call us at +1 (800) 321-0235.
Monday - Thursday 7am - 10pm ET
Friday 7am - 8pm ET
Saturday 8am - 4pm ET
Holidays excluded

At PBS Animal Health Your Satisfaction is Priority #1!

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