Satisfaction Guarantee

Your Satisfaction is Our #1 Priority

Your complete satisfaction is our top priority and focus each and every day at PBS Animal Health. We are here to serve you and are eager to help answer any questions you may have. You can count on our helpful, friendly and knowledgeable Customer Care Specialists to take good care of you every time you contact us. We appreciate your business and the opportunity to serve you.  

However, if for any reason you are not satisfied with your purchase, please send the unopened, unused item(s) back to us within 30 days of receipt for a credit, refund or replacement, whichever you prefer. 

Please note: 

• Vaccines and other biologicals and items requiring refrigeration are non-returnable. 
  
• Items sold under special circumstances, special orders and drop-ship products are non-returnable. 
  
• State law prohibits the return of prescription items. 
  
• Due to Department of Transportation shipping requirements, Hazardous and ORMD products are non-returnable. 
  

Your return will be promptly processed and completed. Returns received after 30 days, or in less than new condition, are subject to a restocking fee. Shipping charges are not refundable.