PBS Animal Health Pharmacy

How to Order Prescriptions from PBS Animal Health

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Our Pharmacy Service is available in these states:

  • Connecticut
  • Florida
  • Iowa
  • Illinois
  • Indiana
  • Kentucky
  • Michigan
  • Minnesota
  • New Hampshire
  • New York
  • Ohio
  • Pennsylvania
  • Tennessee
  • Wisconsin
  • West Virginia

We can receive a prescription through the three methods below.

1. Place your order online and our pharmacist will contact your veterinarian.

During the checkout process, we will collect your veterinarian and animal information. Our pharmacist will contact your veterinarian to obtain a prescription. We will ship your non-prescription items immediately. Prescription orders will be held up to 3 business days awaiting approval from your vet.

2. Ask your Veterinarian to submit your prescription by one of the following methods.  
  • Call our Pharmacy at +1 (800) 835-7451 or
  • Fax the prescription to our Pharmacy at 330-830-2764      
  • Please call us at 800-321-0235 to place your order once you've confirmed your vet has submitted your prescription.   

3. If you have the original prescription from your vet, please call our Customer Care team for ordering instructions.  

Pharmacy Hours
Monday-Friday 9am-5pm
Saturday 9am-Noon
Your Prescription Order is very important and you can be assured that as soon as we have your prescription(s) on file, along with your order, we will ship your order promptly!

Your satisfaction is TOP PRIORITY!  

State Law prohibits the return of items purchased with a prescription.


Matthews Veterinary Pharmacy
Pharmacy is licensed as Matthews Veterinary Pharmacy.

Questions? Please contact us at or call us at +1 (800) 321-0235. We are here to help and want you to get what you need, when you need it!

Effective as of 1/30/23
Customer Care Center Hours:
Monday - Friday 7am-6pm ET
Holidays excluded

Fax 24/7: 330-830-2762

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