Skip to Main Content Skip to Footer Content


Pharmacy and Rx symbol

How to Order Prescriptions from PBS Animal Health

Read more about the Smart, Simple and Safe Animal Pharmacy You Need

Our Pharmacy Service is available in these states:

Rx Shipping Map

  • Connecticut
  • Florida
  • Iowa
  • Illinois
  • Indiana
  • Kentucky
  • Michigan
  • Minnesota
  • New Hampshire
  • New York
  • Ohio
  • Pennsylvania
  • Tennessee
  • Vermont
  • Virginia
  • Wisconsin
  • West Virginia
We can receive a prescription through the three methods below.

1. Place your order online and our pharmacist will contact your veterinarian.
During the checkout process, we will collect your veterinarian and animal information. Our pharmacist will contact your veterinarian to obtain a prescription. We will ship your non-prescription items immediately. Prescription orders will be held up to 3 business days awaiting approval from your vet.

2. Ask your Veterinarian to submit your prescription by one of the following methods.
3. If you have the original prescription from your vet, please call our Customer Care team for ordering instructions.

Pharmacy Hours
Monday-Friday 9am-5pm
Saturday 9am-Noon

Your Prescription Order is very important and you can be assured that as soon as we have your prescription(s) on file, along with your order, we will ship your order promptly!

Your satisfaction is TOP PRIORITY!

State Law prohibits the return of items purchased with a prescription.



Pharmacy is licensed as Matthews Veterinary Pharmacy.

Matthews Veterinary Pharmacy

Questions? Please contact us at or call us at +1 (800) 321-0235. We are here to help and want you to get what you need, when you need it!

Effective as of 1/30/23
Customer Care Center Hours:
Monday - Friday 7am-6pm ET
Holidays excluded

Fax 24/7: 330-830-2762