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...Serving livestock producers since 1941...Your #1 dewormer & vaccine source...Most orders received Mon-Fri are picked, packed and shipped the same day!...

Shipping

Shop early and receive your order in time for the holidays!


Due to increased UPS shipping during the holiday season, please allow extra time for your expected delivery date.

Have questions?
Simply call our friendly Customer Care team Monday - Thursday 7 am - 10 pm, Friday 7 am - 8 pm and Saturday 8 am - 4 pm Eastern Time, unless noted otherwise below.


Christmas


Monday, Dec. 22
UPS is shipping and delivering air and ground packages today. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: Next Day Air packages shipped today will be delivered Tuesday, Dec. 23. 2nd Day Air packages shipped today will be delivered Wednesday, Dec. 24.


Tuesday, Dec. 23
UPS is shipping and delivering air and ground packages today. Place your order via phone or internet by 4 pm ET and it will be processed and shipped the same day. Standard shipping terms apply. Note: Next Day Air packages shipped today will be delivered Wednesday, Dec. 24. 2nd Day Air packages shipped today will be delivered Friday, Dec. 26.


Wednesday, Dec. 24, Christmas Eve
UPS is delivering air and ground packages today. No ground shipping today; same day shipping is not available. PBS Animal Health is open 8 am - 5 pm. Place your order via phone or internet and it will be processed and shipped on Friday, Dec. 26.


Thursday, Dec. 25, Christmas Day
No UPS shipping or deliveries today; same day shipping is not available. PBS Animal Health will be closed to celebrate the holiday. Place your order via internet and it will be processed and shipped on Friday, Dec. 26.


For more information, see the UPS 2014 Holiday Shipping Schedule.


New Year's


Wednesday, Dec. 31, New Year’s Eve
UPS is shipping and delivering air packages only today. No ground shipping today; same day shipping is not available. PBS Animal Health is open 8 am - 5 pm. Place your order via phone or internet by 4 pm ET and it will be promptly processed and shipped on Friday, Jan. 2. Note: Next Day Air packages shipped today will be delivered Friday, Jan. 2. 2nd Day Air packages shipped today will be delivered Monday, Jan 5.


Thursday, Jan. 1, New Year’s Day
No UPS shipping or deliveries today; same day shipping is not available. PBS Animal Health will be closed to celebrate the holiday. Place your order via phone or internet and it will be processed and shipped on Friday, Jan. 2.


For more information, see the UPS 2014 Holiday Shipping Schedule.


Happy Holidays!


FREE SHIPPING* on your qualifying $75+ order

Applies to your order from this website and/or our catalog shipped UPS Ground within the Continental USA. Browse our site now and find 5,200 items that qualify for FREE SHIPPING!

*Not Included


    • FOB items

    • Drop-Ship items

    • Special Order items

    • Air shipping charges

    • C.O.D. charges

    • Hazardous charges

    • Oversized shipping charges

    • APO & FPO addresses


For estimated time in-transit, please see TIME IN-TRANSIT MAP.

Fast Same Day Shipping!

You can rely on our fast and friendly shipping department! Most orders received Monday through Friday are shipped that day from Massillon, Ohio. Your order is shipped to you the best way or as you have specified when ordering.

Orders containing prescription items may require additional processing time.

Please allow extra time for products drop-shipped from the manufacturer.

Shipping rates are based on where you are located in relationship to our Massillon, Ohio warehouse, whether or not you have any items with FOB indications, and how your order will be shipped. Please see the FOB Rate Chart for more details on FOB weights and rates.

Shipping Methods


Place of
residence
UPS
Ground Next Day
Air
2nd Day
Air
3 Day
Select
Saturday
Delivery
(where available)
Ohio Yes * * * *
Continental USA Yes Yes Yes Yes Yes
Alaska & Hawaii * Yes Yes * *
Puerto Rico * Yes Yes * *
Virgin Islands * Yes Yes * *


PLEASE NOTE:

    • All UPS Next Day Air, UPS 3 Day Select, UPS Saturday Delivery,
      Oversized Shipping, C.O.D. and US Mail charges must be paid by the customer.
    • All C.O.D. orders must be shipped by UPS.
    • Products classified as “Hazardous” must be shipped by UPS Ground.
    • Products classified as "ORM-D" must be shipped by UPS Ground.
    • Customers outside the Continental USA pay all shipping charges.
    • APO & FPO orders must be shipped by US Mail with all shipping charges paid by the
      customer.

Vaccines

Due to circumstances beyond our control and ever-changing weather conditions, we require vaccines to be shipped in an insulated container year-round. This insulated container helps protect your vaccines from freezing during the winter months and getting too warm during the non-winter months. Frozen cold packs are included in your insulated container. Don't be alarmed if frozen cold packs are thawed when you receive your shipment; this is normal. Simply refrigerate your vaccines as soon as they arrive. Vaccines and other items requiring refrigeration are non-returnable.

A $3.75 charge will be added to all vaccine orders for the insulated container/frozen cold packs. Additional frozen cold packs can be added to your vaccine order for $1.00. Please specify when ordering.

We recommend ordering vaccines as early in the week as possible to assure delivery by Friday*. Please see the UPS Estimated Time In-Transit Map to help estimate the number of days needed to receive your vaccine order.
*Ask for details on UPS Air Saturday Delivery where available.

Shipped Within the State of Ohio

Vaccine order of $75+ receive FREE NEXT DAY DELIVERY via UPS Ground Service

Vaccine orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.

Shipped to AL, CT, DE, IA, IL, IN, KY, MA, MD, MI, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT, WI, WV and most of GA, ME, MN and MO

Vaccine orders of $75+ receive FREE SECOND DAY DELIVERY via UPS Ground Service.

We will also ship your $75+ vaccine order UPS NEXT DAY AIR for $18.95 or UPS 2ND DAY AIR for $12.95. Please Specify when ordering.

Vaccine orders less than $75 are sent via UPS Ground Service for a $7.50 minimum order charge.

We will also ship your less than $75 vaccine order UPS NEXT DAY AIR for $18.95 + $7.50 minimum order charge or UPS 2ND DAY AIR for $12.95 + $7.50 minimum order charge. Please specify when ordering.

Shipped to states in the 3-5 Day UPS Estimated Time In-Transit area

Vaccine orders of $75+ will be shipped UPS NEXT DAY AIR for $18.95 or UPS 2ND DAY AIR for $12.95. Please specify when ordering.

Vaccine orders less than $75 will be shipped UPS NEXT DAY AIR for $18.95 or UPS 2ND DAY AIR for $12.95. Please specify when ordering.

Orders Shipped to AK, HI, PR and the U.S. Virgin Islands

Orders must be shipped via UPS NEXT DAY AIR or UPS 2ND DAY AIR with all charges paid by customer.

After you have selected your shipping location, your shopping cart (and after your order is completed, your confirmation email) will reflect $30.00 in shipping charges. This is an arbitrary amount for use in the shopping cart. Your actual shipping total will be calculated after we receive your order and may be more or less than this amount.

Once your order is processed, our shipping and customer service departments will carefully pack, weigh and calculate the total shipping charge of your order. If the shipping total is $30.00 or under, we will ship your order immediately. If your shipping total is over $30.00 we will hold your order and contact you to authorize the shipping charges, unless you specify otherwise in the "Additional Comments" field of the store checkout page.

APO & FPO Address Shipping

APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer. Vaccines and other items requiring refrigeration are unable to be shipped to APO & FPO addresses through US Mail.

Time In-Transit

The time in-transit of UPS Ground is based on your delivery address distance from our Massillon, Ohio headquarters. The UPS TIME IN-TRANSIT MAP will give you an estimate of your order’s time in-transit. Please note, UPS Ground delivers Monday through Friday. UPS Air Saturday delivery (where available) is an additional charge. Holidays are not included as a delivery day.

Orders Under $75.00

For orders under $75 (excluding shipping and handling charges), please add a $7.50 minimum order charge.

Hazardous Products

Products classified and identified as "Hazardous" require an additional $28.50* Hazardous Surcharge and must be shipped UPS Ground.

*subject to change without notice


ORM-D Products

Products classified and identified as "ORM-D" must be shipped UPS Ground.

Reporting A Damage Or An Error

Our Shipping Department takes great pride in picking and packing your order so you receive the products you ordered in excellent condition. In the unlikely event your shipment was damaged in shipment or you find an error, please notify us immediately (within 72 hours). For damages, please keep all products in the original box with the original packing materials to allow us to file a claim with the carrier. If you need replacement product, please call us and we will ship it promptly.


Your Return Is As Simple & Easy As 1-2-3


  1. Fill out the Return Authorization, including the reason for your return by:

    • Using the back of your yellow packing slip

    or

    • Printing Return Authorization Form here

  2. Make copies of both sides of your yellow packing slip and return form for your records. Enclose the original yellow packing slip with your returned merchandise.

  3. Pack the item(s) in a shipping box with packing materials and send back to us. Remember to include all original pieces of the item or set in order to receive a credit, refund of the purchase price or replacement.

Please send package within 30 days of receipt to:

PBS Animal Health
2780 Richville Drive SE
Massillon, Ohio 44646
Attn: RETURNS

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